Casper Spins Rules and Regulations in United Kingdom

All betting activity on the platform is subject to the rules set out in this section. These rules apply to every bet placed through the website or mobile application by UK users.

Eligibility to Place Bets

To place a bet, you must:

• Hold a fully verified account in good standing;
• Be aged 18 or over and located within the United Kingdom at the time of placing the bet;
• Have sufficient funds available in your account balance;
• Not be subject to any account restrictions or suspension.

Bet Acceptance

All bets are subject to acceptance at the platform’s discretion. A bet is not confirmed until you receive a transaction confirmation. The platform reserves the right to refuse or limit any bet without providing a reason, including in cases of:

• Suspected rule violations or abuse of promotional offers;
• Identification of irregular betting patterns;
• Technical errors affecting odds or event data.

In the event of a technical error resulting in an incorrect price being displayed, the platform reserves the right to void the affected bet and return the stake to your account.

Betting Limits

The following limits apply to all accounts:

Account-level limits may be adjusted based on betting history or at the platform’s discretion.

Calculation of Winnings

Winnings are calculated based on the odds accepted at the time the bet is confirmed. In the event of a dispute regarding the calculation of a payout, the platform’s records shall serve as the authoritative reference. Winnings are credited to your account balance upon settlement of the relevant event.

Cancellation and Void Bets

Bets may be voided in the following circumstances:

• An event is cancelled, postponed, or abandoned without a result being declared within the specified period;
• An obvious pricing error is identified prior to or after the event;
• The bet was placed in breach of these terms.

Voided bets result in the return of the original stake. No winnings are paid on voided selections.

All deposits and withdrawals on the platform are governed by the rules in this section. Users are required to read and understand these procedures before initiating any financial transactions.

Deposits

Funds must be deposited using a payment method registered in your own name. Third-party deposits are not permitted. Available deposit methods for UK users may include:

• Debit cards (Visa, Mastercard);
• Bank transfers;
• Approved e-wallets.

All deposits are processed in GBP. Minimum and maximum deposit amounts are displayed at the time of the transaction and may vary by payment method. Deposits are generally credited to your account balance immediately or within a short processing period, depending on the method used.

Withdrawals

Withdrawal requests are subject to identity verification being completed on your account. Funds will be returned to the same payment method used for the original deposit wherever possible. The following conditions apply:

• Withdrawal requests are processed within the timeframes stated in the platform’s banking section;
• Pending withdrawal requests may be cancelled by the user before they are processed, after which the funds are returned to the account balance;
• The platform reserves the right to request additional documentation before processing any withdrawal.

Estimated processing timeframes by method:

Actual timeframes may vary depending on your bank or payment provider.

Identity Verification (KYC)

In compliance with UK Anti-Money Laundering regulations and the requirements of the platform’s licensing authority, all users must complete identity verification before withdrawals can be processed. You may be asked to provide:

• A valid government-issued photo ID (passport, driving licence);
• Proof of address dated within the last three months (utility bill, bank statement);
• Proof of payment method ownership.

Failure to provide the requested documentation may result in withdrawal requests being held pending or the account being restricted until verification is complete.

Transaction Restrictions and Fees

The platform does not charge fees for standard deposits or withdrawals; however, your payment provider may apply their own charges. Users are responsible for any fees imposed by third-party financial institutions. Credit card deposits are not accepted in accordance with UK Gambling Commission regulations.

Dormant Accounts

If your account remains inactive for a period of 12 consecutive months, it may be classified as dormant. Administrative fees may be applied to dormant accounts in line with the platform’s dormancy policy, details of which are available in the account terms.

Casper Spins is committed to promoting responsible gambling and providing a safe environment for all users. Gambling is intended to be an enjoyable leisure activity. The platform provides a range of tools and resources to help users maintain control over their gambling behaviour.

Available Player Control Tools

The following tools are available to all registered users and can be accessed via the account settings:

• Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit;
• Loss limits: Restrict the amount you can lose within a defined period;
• Session time limits: Set a maximum duration for each gambling session;
• Reality checks: Receive notifications at regular intervals reminding you of the time spent on the platform;
• Cool-off periods: Take a short break from the platform for a defined period without permanently closing your account;
• Self-exclusion: Request to be excluded from the platform for a minimum of six months.

Once a limit is set, any request to increase it will be subject to a cooling-off period before taking effect. Reductions to limits take effect immediately.

Self-Exclusion

If you feel that your gambling is no longer in your control, you can request self-exclusion at any time. During the self-exclusion period, your account will be suspended and you will not be permitted to place bets or access promotional services. To apply for self-exclusion or to extend an existing exclusion, contact the customer support team or use the self-exclusion tool within your account.

Users in the United Kingdom may also register with the national self-exclusion scheme:

• GamStop: www.gamstop.co.uk – a free service that allows you to self-exclude from all UK-licensed gambling websites simultaneously

Support Organisations

If you are concerned about your gambling habits or those of someone you know, the following organisations offer free and confidential support:

All tools and support services are provided free of charge. The platform encourages all users to engage with these resources if they have any concerns about their gambling activity.

Protecting Vulnerable Users

The platform strictly prohibits access by individuals under the age of 18. Parental control software is recommended for households where minors may access internet-connected devices. Recognised tools include:

• Net Nanny – www.netnanny.com;
• Gamban – www.gamban.com.

Casper Spins operates in full compliance with the United Kingdom’s anti-money laundering (AML) legislation, including the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. The platform maintains a zero-tolerance approach to money laundering and the financing of criminal or terrorist activities.

Legal Obligations

As a licensed operator, the platform is legally required to:

• Identify and verify the identity of all customers before allowing withdrawals or significant account activity;
• Monitor transactions for suspicious patterns or behaviours;
• Report any suspected money laundering or terrorist financing activity to the relevant UK authorities, including the National Crime Agency (NCA);
• Retain records of all verification documents and transactions in accordance with statutory retention periods.

Identity Verification Procedures

All users are subject to Know Your Customer (KYC) checks. These checks may be conducted at registration, prior to a withdrawal, or at any time the platform identifies a need to verify your identity. Required documentation may include:

• Government-issued photographic identification;
• Proof of residential address;
• Evidence of the source of funds or source of wealth, where applicable.

The platform may also use automated verification tools and third-party data providers to complete these checks.

Transaction Monitoring

All account activity is subject to ongoing monitoring. The following are examples of behaviours that may trigger a review:

• Deposits followed by immediate withdrawal requests without betting activity;
• Unusually large or frequent transactions inconsistent with your stated account profile;
• Use of multiple payment methods or accounts that cannot be satisfactorily explained;
• Patterns consistent with structuring transactions to avoid reporting thresholds.

Consequences of Policy Violations

If the platform has reasonable grounds to suspect that an account is being used in connection with money laundering or any other financial crime, the following actions may be taken:

• Temporary or permanent restriction of account access;
• Freezing of account funds pending investigation;
• Withholding of pending withdrawals until the matter is resolved;
• Reporting of the account and associated activity to the relevant regulatory authorities.

The platform is not obligated to inform a user that a report has been made to authorities, in line with the tipping-off provisions of UK AML legislation.

The platform is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This section outlines what personal data is collected, how it is used, and the rights available to you as a user based in the United Kingdom.

Personal Data Collected

The platform collects personal data in the following categories:

• Account data: Name, date of birth, address, email address, telephone number, and username provided during registration;
• Financial data: Payment method details, transaction history, and account balance information;
• Verification data: Copies of identification documents submitted during KYC processes;
• Usage data: Login history, betting activity, session duration, device information, and IP address;
• Communications data: Records of correspondence with customer support.

How Personal Data Is Used

Personal data is collected and processed for the following purposes:

The platform does not sell personal data to third parties. Data may be shared with regulatory authorities, payment processors, and identity verification providers where required by law or necessary to deliver services.

Your Data Rights

As a UK resident, you have the following rights under UK GDPR:

• Right of access: Request a copy of the personal data held about you;
• Right to rectification: Request correction of inaccurate or incomplete data;
• Right to erasure: Request deletion of your data where there is no lawful basis for continued processing;
• Right to restriction: Request that processing of your data be limited in certain circumstances;
• Right to data portability: Receive your data in a structured, machine-readable format;
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact the platform’s data protection team using the details provided in the Contact section. Requests will be responded to within 30 days in accordance with UK GDPR requirements.

Data Retention

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, and in accordance with any statutory retention obligations. Transaction and verification records are retained for a minimum of five years following account closure, as required by AML regulations.

Complaints

If you believe your personal data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Protecting the security of your account and personal information is a core operational responsibility of the platform. A range of technical and organisational measures are in place to safeguard all user accounts, financial transactions, and stored data.

Data Encryption

All data transmitted between your device and the platform is protected using Transport Layer Security (TLS) encryption. This applies to all account activity, including login sessions, payment processing, and the submission of personal documents. Sensitive data stored on the platform’s servers is encrypted at rest using industry-standard protocols.

Two-Factor Authentication

Two-factor authentication (2FA) is available to all registered users and is strongly recommended. When enabled, access to your account requires both your standard login credentials and a one-time verification code sent to your registered device or email address. This significantly reduces the risk of unauthorised account access.

Account Activity Monitoring

The platform operates continuous monitoring systems designed to detect and respond to suspicious account activity. These systems are capable of identifying:

• Unusual login attempts or access from unrecognised devices or locations;
• Multiple failed authentication attempts;
• Sudden changes in betting patterns or account usage;
• Attempts to access the account from high-risk IP addresses.

In the event of suspicious activity being detected, the platform may temporarily suspend access to your account and contact you to verify your identity before restoring full access.

User Responsibilities

Users are responsible for maintaining the security of their own account credentials. You must:

• Use a strong, unique password for your account;
• Not share your login details with any other person;
• Log out of your account after each session, particularly on shared or public devices;
• Notify the platform immediately if you suspect your account has been accessed without your authorisation.

The platform accepts no liability for losses resulting from a user’s failure to maintain the security of their account credentials.

Organisational Measures

Access to user data within the organisation is restricted to authorised personnel on a need-to-know basis. All staff with access to personal or financial data are subject to confidentiality obligations and receive regular training on data security procedures. The platform conducts periodic security assessments to identify and address potential vulnerabilities.